Patient Privacy and Lab Standards
By “Opting In” to or using a “Text Message Service” (as defined below) from VIVISTEM, you accept these Terms & Conditions.
This agreement is between you and VIVISTEM or one of its affiliates. All references to “VIVISTEM,” “we,” “our,” or “us” refer to VIVISTEM.
Definitions
“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).
Consenting to Text Messaging
By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our Privacy Policy, incorporated herein by reference.
E-Sign Disclosure
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
VIVISTEM Text Message Service Privacy Policy
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general Privacy Policy, incorporated by reference above, which may govern the relationship between you and us in other contexts.
Costs of Text Messages
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
Frequency of Text Messages
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
Opting Out of Text Messages
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.
Commitment to Patient Privacy
VIVISTEM is dedicated to protecting the privacy and confidentiality of every patient who entrusts us with their care. We believe that maintaining the security of personal health information is essential to building and preserving the trust of our patients. All information shared with our clinic—whether written, electronic, or verbal—is treated with the highest level of confidentiality.
Secure Handling of Information
We use secure systems and procedures to manage patient records and communications. Access to personal health information is limited to authorized staff members who require it to provide medical care, manage clinic operations, or perform other approved duties. We also employ safeguards such as password protection, encrypted communication channels, and secure data storage to help ensure that patient information remains private and protected.
Staff Training and Accountability
Every member of our clinical and administrative staff receives training on patient privacy and confidentiality practices. Our team understands the importance of discretion and the legal and ethical responsibilities that come with handling sensitive information. We continually review and update our privacy procedures to meet current standards and to ensure ongoing protection of patient data.
Our Promise to Patients
We value the trust that our patients place in us and take that responsibility seriously. Protecting patient information is a cornerstone of our commitment to high-quality care and professional integrity. VIVISTEM will never share personal health information without proper authorization or a legitimate reason related to patient care, operations, or billing.
Commitment to Quality and Global Standards
VIVISTEM is dedicated to upholding the highest level of quality, accuracy, and reliability in all laboratory services. We adhere to internationally recognized standards and best practices to ensure that every test, analysis, and report meets rigorous benchmarks for excellence. Our laboratory operations are guided by established global principles of quality management, safety, and continuous improvement and, in compliance with the Mexican Official Standard NOM-059-SSA1-2025, is GMP certified.
Accuracy, Reliability, and Continuous Improvement
We maintain strict protocols for sample handling, testing procedures, and result verification to ensure precision and consistency in every outcome. Our equipment is regularly calibrated and maintained according to global quality standards, and all testing processes are conducted under the supervision of qualified professionals. Routine quality control checks, internal audits, and participation in external proficiency testing programs help us validate the accuracy of our results and enhance our performance over time.
Skilled Professionals and Ethical Practice
Our laboratory team consists of highly trained scientists, technologists, and healthcare professionals who are committed to ethical practices and professional excellence. They receive ongoing education and training to stay current with advances in medical science, technology, and international quality standards. We emphasize integrity, accountability, and transparency in all laboratory operations to ensure that patients and healthcare providers can rely on the accuracy and credibility of every result we deliver.
Patient and Provider Confidence
By maintaining globally accepted laboratory standards, we aim to support patient safety, promote confidence among healthcare providers, and contribute to better clinical outcomes. Our focus on precision, quality, and reliability ensures that every test we perform supports informed medical decision-making and reflects our commitment to world-class healthcare service.
For support, contact ViviStem at:
e-mail: info@vivistem.com
web: www.vivistem.com/contact/